2022 Conference Agenda (Detailed)

DateTimeDetails
Sunday, September 11, 20224:00 pm - 7:00 pmDelegate Registration - Convention Foyer - 3rd Floor, Augustus Tower
8:00 pm - 11:00 pmMeet & Greet
Basilica Room - Forum Tower
Monday, September 12, 20227:00 am - 8:30 amBuffet Breakfast
8:30 amOpening Remarks & Introductions
9:00 amKeynote Speaker
Pam August
Simple Moves for Complex Times: Moving Through Challenge with ‘Ease-fullness’
10:15 am - 10:45 amSponsor Visitation & Coffee Break
* CTC = Conversations that Connect
10:45 am - 11:45 am1) CTC: Tax Collection Techniques – Large Municipalities

2) POA - Inter-municipal Tax Rolling

3) The Appeal Parlay – the multiple appeal avenues
11:45 am - 1:00 pmLunch & Sponsor Visitation (12:30 pm - 1:00 pm)
1:00 pm - 1:30 pmSponsor Presentations
1) Realtax
2) PayIt
3) Paymentus
1:35 pm - 2:35 pm1) Municipal Connect

2) Small Business Subclass - timelines, roles, mandatory & optional criteria

3) CTC: New Council? What They Need to Know About Property Tax & Water Billing
2:35 pm - 3:05 pmSponsor Visitation & Refreshment Break
3:10 pm - 4:10 pm1) CTC: Tax Collection Techniques – Small Municipalities

2) Cash Handling - policies, procedures and changes for the hybrid work place

3) CTC: Charges Added to the Tax Roll (AR Collections)
6:00 pm - 8:00 pmBuffet Dinner (included in Registration)
8:00 pm - 11:00 pmMeet & Greet
Basilica Room - Forum Tower
Tuesday September 13, 20227:00 am - 8:30 amBuffet Breakfast
8:30 am - 9:50 amOMERS - Getting the most from your OMERS Membership
10:00 am - 10:30 amSponsor Presentations
1) CBV Collections
2) The Tax Team
3) Central Square
4) Clik2Pay
10:30 am - 11:00 amSponsor Visitation & Refreshment Break
11:00 am - 12 noonAnnual General Meeting
12 noon - 1:30 pmLunch & Sponsor Visitation (1:00 pm - 1:30 pm)
1:35 pm - 2:35 pm1) Employee Mental Health, Well Being & Ergonomics

2) Small Business Subcalss Modelling and Assessment at Risk Primer

3) MPAC - General Update
2:35 pm - 3:05 pmSponsor Visitation & Refreshment Break
3:10 pm - 4:10 pm1) Implementing a Vacant Home Tax

2) Small Business Subcalss Modelling and Assessment at Risk Primer

3) Frivolous Complaints/Dealing with Difficult Customers
6:00 pm - 6:30 pmPre Banquet Meet & Greet
6:30 pmAnnual Banquet
8:30 pm - 11:30 pmBanquet Entertainment - Stiletto Fire
Wednesday September 14, 20227:30 am - 9:00 amBuffet Breakfast
9:00 am - 10:00 am1) Appeals - a Municipal Perspective

2) CTC: Tools and Tips for the Next Assessment Update

3) CTC: Collections – Water Accounts
10:00 am - 10:30 amRefreshment Break
10:30 am - 11:45 amKeynote Speaker
Hugh MacPhie - Don't Forget Your Cape
11:45 am - 12:00 noonClosing Remarks & Draws (must be present for draws to win)